QuickEx

Reviews

• 5/5
  $1K-5KVerified Order
  I accidentally sent the wrong crypto. The transaction didn't go through. I contacted support, and they exchanged those funds for what I needed with no extra fees within a few hours. That's exactly how it should work. Thank you
  Author: 29D20E96278F0EE172067093660100D5B5942D89 (posts: 1) • 2026-05-08
  Reply
• 5/5
  $200-500Verified Order
  Needed XMR, had BTC. The whole thing took a few minutes, no KYC (thank goodness), and the fees were actually reasonable. Shoutout to support for answering my silly question instantly.
  Author: 26C56E8F890AE3187810F862A816F9ABDB05473A (posts: 1) • 2026-05-04
  Reply
• 1/5
  KYC Issue
  My ETH > XMR transaction got stuck. I only found out what the issue was after contacting support. Support claimed my transaction "raised flags", but chat support wasn't able to give me a clear answer.
  
  They suggested I reach out to their compliance department and provide ID before they could do anything. Even a refund to the SAME address required me to complete ID verification. They were shotgun KYC'ing me. Support claimed "Support claimed "I want to emphasize once again that the AML procedures are carried out only in case of high transaction risk marks of the incoming payment."
  Their AML system is giving false red flags as this transaction only just came from being unstaked a few days ago.
  
  QuickEX isn't providing the swap service, they refuse to refund, and they falsely claim funds are coming from illicit activities (this is easily proven by looking at an Ethereum block explorer). They're fraudulently keeping my money. At what point is this considered a rug?
  
  
  I ended up KYC'ing and after that they demanded I give them screenshots of the app I used and made sure to include full tx info including full address length and full tx hash.
  
  tl;dr
  I got my funds, but this was a nightmare, I had to KYC and they still wanted more info
  
  They offer a transaction pre-check (that I didn't use prior, as I didnt know about it) where you DM their support, they ask for your address and the amount you are looking to swap. Seems like this is a way for them to collect info on visitors even if you dont use QuickEx.
  
  I wont be using them going forward
  Author: 701299560BB6319E401DF59C9BB046D03949C69D (posts: 1) • 2026-04-23
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  Replies

  • Thank you so much for sharing your experience in such detail. We're truly sorry for the stress and frustration this caused you - that's not the experience we want anyone to have.
    
    Let us explain how we operate. We process hundreds of orders daily using an automated security system that flags anything unusual in real time. If a transaction looks high-risk, it gets paused for manual review by our compliance team. This is standard practice to keep our platform safe for everyone. If your funds are legitimate, you have absolutely nothing to worry about.
    
    Regarding the refund: we've already returned the funds to your original address. Flagged funds go through a mandatory cooling-off period, which usually takes up to 7 business days (though we often manage to do it faster). We've done everything we could to speed things up so you receive your funds as quickly as possible.
    
    One more thing - you mentioned our Transaction Pre‑check tool. It's completely voluntary and exists to help users avoid exactly this kind of situation before they send funds. We don't collect your data. We just want you to feel safe.
    
    We really appreciate your honesty. We'll take your feedback and use it to improve. If you have any other questions, just reply - we're here for you.
    
    ---
    QuickEx team
    Author: QuickEx (posts: 2) • 2026-04-28
• 5/5
  $1K-5KVerified Order
  Exchanged 5.38 XMR and everything went smoothly. Will use it again
  Author: C2107350BC7C1868915303B7CE2A01E343E71B17 (posts: 1) • 2026-04-23
  Reply
• 5/5
  Just got my Monero — totally happy with the swap. The whole process was fast and felt really anonymous. I'll be back for sure :D
  Author: D904BD4486E416012FB87CB0D3DC44CBAE70EF3D (posts: 1) • 2026-03-24
  Reply
• 2/5
  $1K-5KKYC IssueVerified Order
  Got KYCed for on BTC for a small amount, just $1500 worth. Took a week to get funds back. Very frustrating.
  Author: 74901BF2FD56677EE1D33DADA7CF6C9342417022 (posts: 1) • 2026-02-03
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  Replies

  • Dear Customer,
    
    We regret that you encountered this situation. Please note that KYC is only requested in exceptional cases where funds present a high risk. To prevent such situations, you can always contact our support team and provide your address for a preliminary AML check before the exchange.
    
    Should you have any further concerns, our support team is available via the website chat and will be happy to assist. Thank you for your understanding.
    --
    QuickEx team
    Author: QuickEx (posts: 2) • 2026-03-26