BitXchange

Reviews

• 1/5
  Verified Order
  SCAM service. Advertised like a non-KYC/instant swap, but after I deposited 50,000 USDT (TRC20) they suddenly demanded full KYC (including video) and then froze the transaction under “compliance/liquidity provider review” with no ETA. They have not returned my money — only promises and delays. They refuse to name the “regulator/authority” supposedly reviewing the case or provide any reference number. They also claim the swap is “already executed,” so any “refund” would be at their discretion with deductions and not necessarily in the original asset/amount. They present themselves as Cayman Islands-based, but all signs point to a Ukrainian operation. I have full chat/email evidence and can share it. Avoid.
  Author: E30F19DDBD9C2BF10CC3AC19470373DA1890FEB8 • 2026-01-18
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  • UPDATE(SCAM / misleading “No-KYC” claim):
    BitXchange is NOT a real no-KYC service, despite advertising itself everywhere as “non-KYC/instant swap.” I deposited 50,000 USDT (TRC20) expecting a non-KYC swap, but after receiving my funds they demanded full KYC (including video) and then kept the transaction in “compliance review” for 6 days. During those 6 days they raised the KYC requirements daily and requested more documents each time.
    
    Because of this delay and their process, I estimate I lost around 15,000 USDT due to rate/market changes. They offered to return only ~35,000 USDT or ~70 XMR instead of my full amount.
    
    They also appear to be connected to / using a major exchange liquidity venue (WhiteBIT.com) — so this is clearly not a no-KYC model.
    
    Conclusion: misleading marketing, high risk. Avoid / use extreme caution.
    Author: E30F19DDBD9C2BF10CC3AC19470373DA1890FEB8 • 2026-01-22
  • Thank you for your feedback.
    
    We would like to clarify that BitXchange operates by default without registration and without requesting any personal information — KYC is not required in the standard usage scenario.
    
    In rare and exceptional cases, atypical transaction behavior may result in a temporary pause for additional manual review of the order.
    
    At the same time, upon the user’s request, we can also provide a preliminary funds check before an order is created, if the user wishes to ensure in advance that there are no potential risks.
    
    The swap was created at a fixed rate and, after the review was completed, executed in accordance with the agreed conditions. You received the amount specified in the order. From our side, we also offered compensation for the fee related to the processed transaction.
    
    We sincerely regret that this process caused you a negative experience.
    Author: BitXchange • 2026-02-02
• 5/5
  I swapped 1,000 USDT for XMR. The transaction took about 15 minutes. Everything went smoothly — can recommend.
  Author: 759A7F5F3463DA196679AB50415231B719D8B707 • 2026-01-30
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• 4/5
  Swapped 0.085 BTC to USDC. Everything went smoothly, no issues encountered.
  Author: DF03FAD19AD78B46641AB263E2A45F5FB0EFAEEA • 2026-02-02
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• 5/5
  Swapped ETH to XMR. I checked with support beforehand to make sure everything would go smoothly, and the exchange itself went through without any issues
  Author: D558EA76B1412B6D32E951E64825C550DFD8FEDD • 2026-02-06
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• 5/5
  Verified Order
  Finally decided to add some Monero to my portfolio and swapped SOL to XMR. The exchange went quite fast around 15 minutes. Didn’t have to provide any extra information. Overall, satisfied with the swap
  Author: 2160CCD31BC3AB5BCC71A9E5F42A2F7888954BD0 • 2026-02-14
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